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Tipping

We do not accept tips for our massage therapy treatments, aligning our practice with the standard expectations for healthcare services. Just as you are not expected to tip other healthcare practitioners, we believe in maintaining a transparent pricing structure where the cost you see is the cost you pay, aside from applicable HST. This ensures that you can enjoy your treatment without any additional financial considerations, allowing you to focus entirely on your well-being.

Harassment Policy

We uphold a strict zero-tolerance policy for inappropriate behaviour or sexual harassment. Our therapists are dedicated to ensuring you feel safe and comfortable during your treatment, and we expect the same courtesy in return. If a patient does not abide by this policy, the treatment will be terminated, and they will be asked to leave. The full cost of the treatment will apply, as their behaviour not only wastes the therapist's time but also prevents another individual from receiving care during that appointment. Please help us maintain a respectful environment for everyone.

Discounts

At our practice, we maintain a commitment to fair pricing for our massage therapy services, which is a registered healthcare discipline. We believe that it is essential to uphold the integrity of our pricing structure without inflating costs to accommodate discounts or promotions (such as for referrals, birthdays, or massage bundles). This approach ensures that we can consistently provide high-quality care while respecting the value of our services and the trust of our clients.

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Cancellation Policy

If a patient wishes to cancel their appointment, they must do so at least 24 hours before the start time of the Treatment. For cancellations within 24 hours of the booked start time, the full appointment fee is payable.

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Before the 24 hour deadline, you can cancel your appointment yourself through your online account.  Inside of the deadline, you will have to contact us directly.​ Please share with us your intention to cancel the booking via email to the details provided in the “Contact Us” section of our home page. You must receive the cancellation confirmation from the Independent Practitioner to finalize this request.

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You will also be charged the full appointment fee by the Independent Practitioner if you:

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  1. Cancel a booking other than as permitted above i.e. outside of the 24 hour notification period;

  2. Attempt to cancel a booking on or after Massage Appointment Time; or

  3. Fail to attend a booking at the Massage Appointment Time and/or at the Designated Premises.

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A cancellation fee is charged in order to compensate the Independent Practitioner because it is not reasonable to expect that Independent Practitioner to be able to provide Massages at another booking where you cancel with short or no notice.

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Insurance Receipts for Missed Appointments

Insurance receipts for missed appointments cannot be provided, as insurance companies will only reimburse for treatments that were actually received. Issuing a receipt for a treatment that did not occur would be considered insurance fraud. We appreciate your understanding of this policy, which ensures compliance with legal and ethical standards.

Privacy Policy

Rosehill Massage Therapy respects your privacy and strictly adheres to the Personal Health Information Protection (PHIPA) and Electronic Documents Act with our patient’s information.

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The privacy act applies to any collection, use or disclosure of personal information. “Personal Information” means any information about an identifiable individual that relates to their personal characteristics (i.e. gender, age, education, and family status), their health (i.e. health history, conditions, and services received by them) or their activities, views (i.e. interactions with their health care provider such as massage therapist).

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In order to provide treatment it is mandatory by our regulatory body the CMTO (who delivers our requirements from the government of Ontario) to collect specific information to proceed with your session.  This information includes but is not limited to your address, contact information and related health history to provide a safe and effective treatment.

 

When necessary and with your consent we may use this information to provide progress and discharge reports to your physician or other health care provider, such as the other therapists at Rosehill Massage Therapy who are all regulated Health Care professionals in the Circle of Care.  Your consent can be cancelled at any time, however written notice of your intentions must be provided directly to us at astra@rosehillmassagetherapy.ca.

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Rosehill Massage Therapy will not release any personal information without the patient’s expressed consent, except in the case of an emergency, or when required by law.

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Rosehill Massage Therapy will make certain that the information collected is protected against loss, misuse, unauthorized access, disclosure or destruction. The staff is trained to collect and disclose personal information only as required for them to perform their jobs and in accordance with our privacy policy.

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Registered Massage Therapists in Ontario are required by law to keep our patient files for a period of 10 years. After keeping the materials for the required 10 years, all information is destroyed.

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On our website personal information is collected when patients contact us with requests for information or questions that they may have. This information is also protected under our privacy policy and is treated the same as any information we collect.

 

This policy is made in accordance with the Personal Information Protection and Electronic Documents Act.

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Refusal to Treat

Therapists retain the right to refuse or discontinue treatment at anytime if there is a perceived risk to our health or safety.  Instances include but are not limited to:​

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  • Aggressive, threatening, or disrespectful behaviour or language

  • Physical or sexual advances

  • Illness or infectious conditions

  • Contagious or mysterious skin conditions

  • Refusal to comply with COVID-19 health and safety protocols

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